YOU WANT FRIES WITH THAT?
Stop taking orders. Start cooking!
Thursday, June 28, 2012
5:30 p.m. – 8:45 p.m.
Location: Crowne Plaza Hotel - Downtown Orlando**
Speed to the window. Shout an order. Snatch the food. Speed off. Is it a customer at McDonalds … or a Leader interacting with Training?
It’s our fault. Instead of looking at our menu of options, Leaders stuck in survival mode order fast, comfort food solutions devoid of nutritional value. We need to demonstrate how well we can cook. Maybe then we can get them out of the kitchen.
This session offers a road-tested recipe for building credibility that the presenter - a 25-year Disney training veteran - has applied in numerous organizations. It features 25 respect-establishing competencies organized in five categories that combine into the acronym CLOUT(C): 1-Cultivating relationships, 2-Learning expertise, 3-Organizing work flow, 4-Uniting in purpose, and-once the first four are established- 5-Transformational growth through innovative menu options.
When Leaders knows who we are, what we know, why we matter, where we fit, and how innovative we can be, we can serve up healthy solutions.
Join us in the kitchen. We’ll cook up some growth.
- Examine a sequential model for building credibility with organizational leadership
- Analyze your alignment with the 25 respect-establishing competencies that build learning team credibility
- Assess next steps for applying the CLOUT(c) formula to move your organization from survival to growth
Lenn Millbower is the founder and president of Offbeat Training LLC ‐‐‐ an organization specializing in Disney inspired innovation and creativity; adult learning presentation skills and instructional design; and team effectiveness train‐the‐trainer programs. Lenn has extensive experience in training and education, instructional design, presentation skills, and creativity over the past three decades in a variety of organizational environments. His lauded learner focused strategies gives him a realworld perspective on the relevant application of brain‐based adult learning methodologies.
Prior to founding Offbeat Training LLC, Lenn was a training leader at Disney World Learning Solutions where he managed the team that wrote and documented all operational employee training. He wrote leadership, technical, and soft‐skills training as the instructional design training manager for Walt Disney Entertainment, including the Disney Character training program and all the technical fireworks training. At the Disney Institute, Lenn was the instructional designer and content owner for The Disney Approach to Loyalty, The Disney Approach to Quality Service and The Disney Approach to Quality Service for Health Care Professionals. Working as an instructional designer for the Disney University, Lenn wrote several training programs, including Housekeeping, Custodial, Attractions, Ticket Sales, customer service, and orientation programs for Epcot, Disney’s Animal Kingdom, and Walt Disney World. Finally, on the Disney’s Animal Kingdom opening team, Lenn wrote and established the entertainment training offerings and department.
In recognition of his efforts on the opening team of Disney’s Animal Kingdom, Lenn was recipient of Disney’s highest internal recognition award: Partners in Excellence. Concurrently with his Disney career, Lenn taught Communications, Career Development, Human Resource Management, and Training at Southern College and Columbia College in Orlando, Florida.
Lenn practices the interactivity he preaches. His keynotes, seminars, and workshops use a highly engaging, interactive and enjoyable mixture of entertainment‐based techniques that energize trainees while fully demonstrating the effectiveness of his techniques in real‐world applications. Lenn focuses on demonstrating practical techniques that the trainees can immediately apply. His examples are specific and targeted to the training needs of the organization he is training.
A highly successful speaker and trainer, Lenn has delivered well‐received presentations at international conferences including the American Management Association, the American Society for Training & Development, the Association for Supervision and Curriculum Development, the International Alliance for Learning, the International Society for Performance Improvement, the National Speakers Association, the Society for Human Resource Management, and the Training national and international conferences.
Prior to his training and education career, Lenn was a professional magician, comedian, and musician who performed extensively throughout the United States, Canada, and on cruise ships.
Lenn’ published works include The Learnertainment® Pocket Tip Book, CLOUT Competencies Inventory©; Show Biz Training; Cartoons for Trainers; Game Show Themes for Trainers; and Training with a Beat. Contributing works include Speaker, Training and T&D magazines, and the books 90 World Class Activities from 90 World Class Trainers, the Pfeiffer Annual, and The Training and Performance Source Book.
Lenn received his BM in Composition from Berklee College of Music and his MA in Human Resource Development from Webster University. He is a professional member of the National Speaker's Association, the American Society for Training and Development, a former board member of the National Speakers Association of Central Florida, a current national board member of the International Alliance for Learning and the Contract Trainer’s Association, and is listed in several Who’s Who editions.
Crowne Plaza – Downtown Orlando**
304 W. Colonial Drive
Orlando, FL 32801
** - There is a $3.00 hotel parking fee for the event. Please remember bring cash to simplify your parking experience.
$25 Student Member
$30 CFC-ASTD Member
$40 guests and non-members
$45 for late registrations
* Please note registration closes on Monday, June 25th at noon. If you register after that, the cost will be $45.
From our Platinum Sponsor:
By attending this program you may be able to earn 1.5 (General) HRCI recertification credit hours towards PHR, SPHR, and GPHR recertification through the HR Certificate Institute.
You may be able to submit for CPLP recertification credit.
As a friendly reminder, cancellations are due no less than 5 days prior to the program. Pre-Paid registrations will not be refunded after the fifth day and pending confirmations will be invoiced with payment due upon receipt. This policy will remain in effect as an effort to cover catering expense and unsold seating created by holding your reservation. Thank you for your cooperation and understanding.
Photos are often taken during the program meeting to be used for newsletters, the website and marketing purposes. If you prefer not to appear in the image, please let the photographer know at the meeting.